SHIPPING & DELIVERY POLICY

At GlowMirror, we focus on delivering your orders quickly, safely, and reliably across India. All shipping timelines follow Google Merchant Center’s required structure: Handling Time (processing) + Transit Time (delivery).

📦 1. Order Handling Time (Processing Time)

All orders are processed within:

🕒 1–2 business days

Processing includes quality checks, packaging, and handover to our courier partners.

🚛 2. Delivery Time (Transit Time)

Delivery time depends on the destination after the order has shipped.

Metro Cities:

3–7 days

Non-Metro Locations:

5–10 days

These timelines reflect standard transit speeds of our partnered logistics companies.

💰 3. Shipping Charges

Standard Shipping:

Free on all orders across India.

Express Shipping (If Available):

Additional charges apply based on location and courier availability.
Express delivery timelines will be reflected at checkout (when applicable).

🤝 4. Courier Partners

We ship through trusted, reputable courier services across India for safe and reliable delivery.
(Examples: Delhivery, Blue Dart, DTDC, XpressBees, Ecom Express — list optional.)

🔍 5. Order Tracking

Once your order is shipped, you will receive:

  • ✔ Tracking ID

  • ✔ Courier Partner Name

  • ✔ Tracking Link

Tracking information is usually updated within 24–48 hours of dispatch.

📸 6. Damage During Shipping

We take every precaution to deliver products in perfect condition.
If your mirror arrives damaged:

Report within 48 hours with:

  • Photos of the damaged product

  • Unboxing video (if available)

  • Image of the outer packaging

This helps us process replacements or solutions quickly.

🏠 7. Incorrect or Incomplete Address

GlowMirror is not responsible for delivery delays or failed deliveries caused by:

  • Incorrect address

  • Missing landmarks

  • Incomplete contact information

If the order returns due to address issues, reshipping fees may apply.

🔁 8. Returned or Undelivered Orders

If the courier is unable to deliver after multiple attempts, the order may be returned to us.
Our support team will contact you for reshipment arrangements.

📞 9. Need Help?

For any delivery-related questions, contact us at:
📧 support@glowmirror.in
📞 8668034928

We are always happy to assist!