Dienstleistungsmanagement (English, Avy Ellis | Michael Kauferstein)

About the Book

Wie l�sst sich Qualit�t von Dienstleistungen messen und effektiv steuern? In diesem Buch geben die Autoren eine detaillierte Einf�hrung in das Management von Service Level Agreements, die auf jede Art von Dienstleistung zutreffen. Mit Hilfe eines fiktiven Projekts wird das Vorgehen bei der erfolgreichen Umsetzung von Service Level Management in einer zu implementierenden prozessorientierten Organisation erl�utert. Der Leser erh�lt so eine n�tzlic…

Why You Should Read This Book

• Written by acclaimed author Avy Ellis | Michael Kauferstein
• Published by Springer, a respected name in academic and professional publishing
• Covers the domain of Management / General with depth and clarity
• Available in English — ideal for students, researchers, and professionals alike
• A trusted reference work that belongs on every serious reader's shelf

Product Details

This Special Edition of Dienstleistungsmanagement is published by Springer and carries ISBN-13 9783642620607. Packaged securely for delivery across India, this edition is ideal for personal libraries, classroom use, and professional reference.

Who Is This Book For?

Whether you are a student preparing for advanced coursework, a researcher deepening your expertise, or a professional staying current with the field, Dienstleistungsmanagement by Avy Ellis | Michael Kauferstein is an excellent choice. Order your copy today from GlowMirror and enjoy free shipping with Cash on Delivery available across India.