Design Strategies in Public Services (English, Maria Cucciniello | Greta Nasi | Gregory Porumbescu)
by Maria Cucciniello | Greta Nasi | Gregory Porumbescu
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Book Details
Publisher
Cambridge University Press
Language
English
ISBN-13
9781009451727
ISBN-10
1009451723
Author
Maria Cucciniello | Greta Nasi | Gregory Porumbescu
About the Book
This Element explores the transformative impact of integrating service design principles into public management and administration, championing a user-centred approach and co-design methodology. By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embr…
ISBN: 9781009451727
ISBN-13: 9781009451727
ISBN-10: 1009451723
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Product ID: isbn-9781009451727
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